All Joseph Lyddy products are backed by our unconditional money back guarantee.
Should you wish to obtain a refund or exchange, please return the item/s in their original condition together with your tax invoice. (note: please read Dangerous Goods exceptions outlined below)
Please note: For both exchanges and refunds, the cost of return postage back to Joseph Lyddy is the responsibility of the customer. However, all exchanges returned to you will be free of delivery charges.
Please choose carefully when selecting products categorised as “Dangerous Goods” from the Joseph Lyddy on-line store.
Any item categorised as dangerous goods cannot be returned, as very specific documentation and other various restrictions apply when freighting around the country.
Joseph Lyddy has a no returns policy on dangerous goods.
Please email our Customer Service team at firstname.lastname@example.org or phone on +61 3 9238 9888 to discuss product alternatives and other options to ensure customer satisfaction.